Assessing Insurance Coverage Gaps for AI in Collections
McKinsey indicates that while 55% of financial services organizations reported AI adoption in 2023, this figure rose to 78% by late 2025. Adoption is
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Adam Parks
@receivablesinfo
Adam Parks has become a voice for the accounts receivables industry. With almost 20 years working in debt portfolio purchasing, debt sales, consulting, and technology systems, Adam now produces industry news hosting hundreds of Receivables Podcasts and manages branding, websites,
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Why Continuous Compliance Defines the Modern Agency
Compliance in the receivables industry is no longer a quarterly agenda item, it’s rather an everyday operational mindset.An ACA International indust
Why Collaboration Is Becoming Compliance’s Strongest Asset
For years, compliance in the receivables industry has been viewed as the responsibility of one department. But in today’s regulatory environment, th
The Last Human-Written Book: What the Memory Project Reveals About Ethical AI
What happens when human memory, writing, and creativity become obsolete?This isn’t a distant science-fiction question, but the central premise of Th
The Human Side of Legal Scalability: Investing in Talent for Long-Term Growth
Automation, data analytics, and outsourcing dominate conversations about scaling legal networks, but the true foundation of long-term success still co
Conversational AI as a Capacity Layer in Collections Operations
For decades, collections capacity was treated as a staffing equation. More accounts meant more collectors. More volume meant longer hours or outsource
Why Compliance Guardrails Define Successful AI Voice Deployment
As AI voice adoption accelerates across the collections industry, one pattern has become increasingly clear: technology maturity alone does not determ
