Customer Retention Improves by 8% for African MNO

A leading African 4G LTE operator, the client provides a variety of services including broadband, VoIP, FTTH & FTTE. They aim to penetrate new markets and control churn by migrating from their legacy BSS system to a comprehensive digital platform.

Our client, a major African 4G LTE operator, offers both pre-paid and post-paid models of broadband, VoIP, FTTH & FTTE services. Their objective is to improve customer experience by transitioning to an end-to-end digital platform.

Microservices and Open API: The integration of multiple network elements across wired and wireless networks was made possible through our microservices-based Open API layer. This has significantly enhanced the functionality and interoperability of the Csmart platform. It has also allowed for a more flexible and scalable system, capable of adapting to changing business needs and technological advancements.