DISCOVER CSMART SYNAPSE AT BOOTH #248 DURING DTW 2024 at Copenhagen, Denmark —A LEADING SAAS BSS PLATFORM TRANSFORMING TELCO DIGITAL CUSTOMER JOURNEYS AND BUSINESS OPERATIONS.

Csmart leverages cutting-edge technology to launch innovative offerings and business models, securing your market relevance and profitability.

12 Million New Subscribers Onboarded in Less Than 20

About Client

The client is a leading mobile network operator in Africa, providing voice, SMS, data, mobile money, & other integrated telecom services to 20 million subscribers across Africa.

Objective

The client wanted a digital platform to help deliver unique digital experiences for new-gen subscribers & support their market goals. They needed to launch differentiated offerings & provide unique pricing models for both prepaid & post-paid services in a competitive market like Angola.

Solution

•          Implemented Csmart, a comprehensive digital services enablement platform for seamless customer experience with easy-to-use self-care portal, mobile app, and CRM.

•          Value-added services implemented - Data sharing, data gifting, vanity numbers, & eSIM gave the client an edge with more revenue streams.

•          Improved operational efficiency & cost savings with digital integration layer for easy, low-code integration, orchestration, & load balancing

•          Ensured seamless functionality with integration to top-of-the-line payment gateways, USSD for recharges, banking systems, & provisioning systems

•          Delivered high-quality solutions with faster go-live by adopting best-in-class agile & testing methodologies.

•          Horizontally scalable architecture supported rapid customer onboarding of 3 million within 40 days of launch.

•          Implemented dealer management & commissioning to have revenue sharing functionalities support for partners.

Outcome

•          Quick GTM & subscriber growth through optimized inventory management & multi-level partner management

•          Adaptability to changing market conditions & alignment with

business goals through a highly scalable & flexible platform.

•          Revenue realization through generation & maintenance of physical and e-recharge vouchers, leading to quick      sales.

•          Attraction of a wider customer base & increased revenue streams through support for multiple services like 3G, 4G, & mobile money

•          Improved coordination & efficiency in the distribution channel through enhanced management of distribution

partner relationships.

Key results

2-minute

onboarding of new subscribers achieved.

700K

Physical & e- vouchers recharged daily.

105 orders

transactions handled       per second.

12 million

subscribers onboarded in <20 months.

350 million

inventories managed for recharge vouchers, SIMs, & handsets

To know more visit: Covalensedigital