African MNO’s Customer Churn Plummets by 8%

The client, a prominent 4G LTE operator in Africa, serves over 250k subscribers. They aspire to enhance customer experience and control churn by migrating to a digital platform that supports real-time billing and the quick launch of innovative services.

The deployment of the Csmart platform has achieved digital convergence, integrating various network elements and services onto a single platform. This has not only simplified system management but also improved system performance and reliability.