8% Reduction in Customer Churn: A Win for African MNO

Our client, a leading African 4G LTE operator, provides a variety of services including broadband, VoIP, FTTH & FTTE. They aim to penetrate new markets and control churn by migrating from their legacy BSS system to a comprehensive digital platform.

The Csmart platform enables multi-service offerings from a single platform. This has simplified service management and improved service delivery. It has also allowed us to offer a wider range of services, catering to the diverse needs of our customers.