The Shift to Touch-Free: Redefining Service Operations
Phases of Touch Free Operations:
Achieving Touch-Free Operations in an organization is not an instantaneous process, it requires meticulous planning and strategic preparation well in advance to fully embrace and derive benefits from this transformative journey. Below is a phased approach that can be followed:
Phase# 1: Progressive and Cutting-edge: Identified, potential tools, applications, platform, and operational framework should be migrated towards automated, touch free zone where still few applications and tools traditionally following the legacy way of work, we need to support existing business and day to operations without any hiccups.
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