Next-Gen Service Operations: Going Touch-Free

Achieving Touch-Free Operations in an organization is not an instantaneous process, it requires meticulous planning and strategic preparation well in advance to fully embrace and derive benefits from this transformative journey. Below is a phased approach that can be followed:  

Phase# 1: Hybrid and Reactive: Very few of the existing platforms and applications might have started moving towards automated framework, it is beginning phase of working on the ground to make them available for next step.  

https://covalensedigital.com/insights/blog/revolutionizing-service-operations-the-evolution-of-touch-free-operations