HRTech Interview with Lauren Glass- Mullins Co-founder and CEO of Personality Pool

Lauren, could you start by sharing a bit about your professional journey and what led you to co-found Personality Pool?

I would love to say I had some magical moment in my college business courses that gave me the idea for Personality Pool, but in a less glamorous turn of events, once I graduated from college I couldn’t get a job! I had decided I wanted to go into sales so I applied to so.many.jobs and would rarely (if ever) make it to the interview stage. It was frustrating because I knew I had the right personality for a sales role even with my resume lacking what these companies deemed “necessary relevant experience.” I kept thinking, “If I could just meet one of these hiring managers in person, I know I can get the job.” Long story short — I ended up meeting a hiring manager who took a chance on me because he could see I had the right personality for the job. 

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This changed the trajectory of my entire life! I have carried this story with me for years and always knew that one day I wanted to find a way to give everyone the chance to show who they are beyond their resume when applying for very personality-driven jobs like sales, retail, hospitality, ultimately any job where dealing with people is what you will spend most of your time doing.

Personality Pool operates on the belief that resumes don’t fully capture a candidate’s capabilities or fit for a job. Can you elaborate on why this belief is central to your platform?

One sheet of paper can’t tell the story of a candidate and showcase the traits that matter when hiring for customer-facing roles (this is the vertical we shine in) We are all in ways programmed to keep our resumes safe. We try to make sure we check all of the boxes we know the reviewers will be looking for, and in turn, most resumes end up looking just alike. If you are looking for the right personality to fit your role–a resume will not get you there. You need to see someone’s personality! We waste so much time filtering through resumes scheduling pre-screen phone calls and interviews, which are steps all designed for you to get a glimpse of what? The candidate’s personality. Using a tool like personality pool saves time, money and hassle because we help you cut to the chase and get to the heart of what makes a good hire.

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