6 Help Desks that Address the Needs of eCommerce

As your company grows, providing outstanding customer service can seem difficult. In today's interconnected world, the communication between you and your clients have multiplied, and they anticipate receiving timely responses.

As customer experience standards become higher, it is essential to implement the vital service. A sale may be lost if a delayed response or a ticket is ignored.

Is your rapidly growing business facing challenge in effectively reaching customers? The eCommerce helpdesk software can be your hidden weapon for providing first-rate eCommerce customer assistance while making everything appears seamless in this situation.

What is an eCommerce Help Desk?

Your support team's platform for handling and managing customer queries is called a help desk. It gathers information from several channels, including live chat, email, message, social media, and messenger apps, and keeps all the records and conversations in one organized system.

The tools that help desks provide expedited customer support on numerous levels. Everything organically raises the critical performance indicators for your support activities, directly benefiting the business.

List of Help Desks software that Address the Needs of eCommerce

• DeskXpand

DeskXpand is an all-in-one e-commerce help desk application created especially for Shopify, Magento, and BigCommerce. You can handle your queries and replies precisely and efficiently because it consolidates all communication across all platforms and channels into one location.  

The ecommerce customer support software provides tools that speed up and simplify customer support so you can concentrate on delivering high-quality help. 

To speed up response times, the features include templates and automation. It provides facilities for managing subscriptions and reward programs along with live chat.  

By automatically categorizing and updating queries and orders, DeskXpand sends them to the appropriate places for action and helps you save crucial time.

• Help Scout

Help Scout is full-featured customer support software designed to support expanding teams in providing outstanding customer service. You can access a comprehensive set of customer assistance tools after joining.

The shared inbox feature in Help Scout makes it simple to manage client conversations across many channels. Workflows allow you to automate repetitive chores like ticket sorting, while notes let you elaborate on conversations. You can rapidly respond to routine queries by using saved replies.

With the help of Docs and Beacon, you can also enable clients to look for solutions on their own. You can generate, arrange, and manage support-related content using the Docs knowledge base program. With Beacon, you can use an embeddable widget to send help content to your clients.

• Zoho Desk

Some of the standard capabilities, such as a shared inbox tool, a knowledge base builder, and options for live chat assistance, are included in Zoho Desk.

You can automate some commonplace chores, and their AI solution, Zia, can help agents handle fewer tickets. You can use third-party connectors to connect to Shopify and a few other online markets on the e-commerce side of things.

Using Zoho CRM lets you easily link customer profiles to your help desk application, offering more context to client dialogues. Some fundamental functions like collision detection with Zoho Desk are only available with more expensive plans.

• LiveChat

LiveChat is a high-end help desk program that assists eCommerce business owners in adding live chat capabilities to their websites. This software enables you to contact your clients via various channels and manage every interaction from a single location.

With this Live chat customer software, multiple customized chat widgets on other websites can connect to the same LiveChat account. Because of the larger response rate, things are easier to monitor and customer involvement is higher.

Using the tool, you may get the crucial consumer data you need to clinch the deal or handle any other chat-based customer issues. Additionally, it provides a wealth of information, including data on agent effectiveness and client satisfaction.

• Freshdesk

Freshdesk is a multi-award-winning cloud-based help desk program developed to assist you with your CRM. It is a feature-rich piece of software that offers several capabilities, such as quick and effective ticketing, automation, a resource center, and a social and community hub.

It gives agents access to ticket tracking and collaboration tools that increase productivity and free them up to concentrate on providing excellent customer service.

Through one central location, Freshdesk enables you to manage any client query. It integrates with many channels and platforms to gather all the required information, allowing you to respond quickly and effectively, maintain client satisfaction, and boost sales. 

• HubSpot

HubSpot began assisting in the release of its Service Hub product. Customer service capabilities, including a shared inbox, a knowledge base generator, and live chat software, are all included in HubSpot Service Hub.

If you use another HubSpot product, they effortlessly interact. If you have a contact in HubSpot's sales tool, you can access all their information in Service Hub immediately without further setup.

Service Hub offers a variety of e-commerce connections, including Shopify, BigCommerce, and Magento. Although each shop has different ones, they are all third-party integrations, so it could take some trial and error to determine which ones work best.

Final words

Undoubtedly, ecommerce customer support software may transform the customer care experience at your company. But to fully benefit from the same, you must implement the correct e-commerce support software into your company. 

The majority of e-commerce help desk platforms offer free samples or demos. Trial and error is the only way to find the best fit for your requirements.