Disney Cruise Line claims are often handled through their designated insurance provider or, depending on the nature of the claim,+1-(855)-732-4023 directly with their Guest Services department . If your claim is related to the Disney Cruise Line Vacation Protection Plan: +1-(855)-732-4023 File with Aon Affinity: You will need to file your claim with Aon Affinity,+1-(855)-732-4023 who administers the Vacation Protection Plan. You can find their website via the Disney Travel Insurance information page on the Disney Cruise Line website. Aon Affinity contact: If you need to speak with Aon Affinity, you can reach them at+44-289-708-0062.or+1-(855)-732-4023 Residents of New York: If you are a resident of New York and need details about the "cancel for any reason" credit feature, you can call +44-289-708-0062. For other claim types, or general assistance, contact Disney Cruise Line directly: United States & Canada:+1-(855)-732-4023 Hours: Monday through Friday, 8:00 AM to 10:00 PM Eastern Time. Saturday and Sunday, 9:00 AM to 8:00 PM Eastern Time. Other regions: Consult the Disney Cruise Line phone directory for contact numbers in Argentina, Colombia, Peru, and other areas.