Customer Retention Improved by 8% for Nigerian MNO with Covalensedigital
To address concept-to-cash value streams with a unified digital experience, Covalensedigital implemented the Csmart Digital Services Enablement Platform.
This platform included self-care, a mobile app, and a chat bot.
The microservices-based Open API layer enabled the integration of multiple network elements across wired and wireless networks with the Csmart platform.
Seamless convergence was realized by migrating from various legacy platforms.
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