Customer Retention Improved by 8% for Nigerian MNO with Covalensedigital

Jun 13, 2024 - 12:54
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Customer Retention Improved by 8% for Nigerian MNO with Covalensedigital

To address concept-to-cash value streams with a unified digital experience, Covalensedigital implemented the Csmart Digital Services Enablement Platform.

This platform included self-care, a mobile app, and a chat bot.

The microservices-based Open API layer enabled the integration of multiple network elements across wired and wireless networks with the Csmart platform.

Seamless convergence was realized by migrating from various legacy platforms.

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