Customer Retention Improved by 8% for Nigerian MNO With Covalensedigital

To address concept-to-cash value streams with a unified digital experience, Covalensedigital implemented the Csmart Digital Services Enablement Platform.

This platform included self-care, a mobile app, and a chat bot.

The microservices-based Open API layer enabled the integration of multiple network elements across wired and wireless networks with the Csmart platform.

Seamless convergence was realized by migrating from various legacy platforms.