Top Places to Buy Virtual Numbers in 2024

Virtual numbers are gaining popularity among businesses of all sizes and industries. As per market research, the virtual number assistant market size is expected to grow by $25.63 billion by 2025. Virtual numbers are revolutionising the communication channels of business. A business can buy virtual number solutions to offer seamless quality service and communication to the customers. Virtual numbers are cloud-based numbers that businesses can use for routing incoming customer calls as per customer requirements to any designated department or agent. A virtual phone number helps a business to expand its services in and around the country. Virtual numbers are very essential for start-ups in the techno-centric world where communication-based on technology is the key to boosting a business. 

A business can get a virtual phone number to gain the benefits of these features:

1.     Call recording: The call recording feature of the virtual number solution helps in recording and saving incoming and outgoing calls that can be easily accessed later for market research or comparing call data by the business. A business can develop various tools on the available data, it can also be used to train the agents.

2.     Multiple channels: Virtual numbers give a business a platform for being present at multiple channels through their business numbers. A business can use their virtual numbers in social media sites, online and offline platforms, advertisements, etc. Thus, being an easily accessible, affordable and convenient mode of communication between the business and the customers.

3.     Optimizes Operational Efficiency: A business with a virtual phone number never misses a lead as it routes the customer calls to specific agents based on their availability.

4.     Real-time Data Insights: A virtual telephone number used by startups provides actionable data insights on call records, with call logs to enhance customer engagement from call masking service to gauge the performance of agents.

5.     Number Masking: A virtual number ensures customer privacy and zero information sharing by masking the caller's number. It provides privacy by hiding the customer and agent's call details during a live call. It encourages e

thical respect and confidence in communication. 

Businesses can get virtual phone number solutions from a range of providers in the market. To buy virtual numbers from the best provider is another challenge. A provider plays an important role in choosing to get virtual phone numbers as per their needs, budget and market growth. To buy a virtual number, the business needs to do basic background research on the providers. Among the best, a few top places to buy virtual numbers in 2024 are: 

1.     Knowlarity: Knowlarity is one of the top reliable names in the telephony solution industry. It offers a high conversion rate and identifies quality leads by providing 24x7 services that deliver real-time data insights. Virtual number features India by Knowlarity offer IVR, call recording, call routing, and options for concurrent calls, along with multilingual support. It allows a business to take free demo trials of the service guided by experts.  

2. Call Hippo: The solution is a cloud platform that can directly route calls, it also allows concurrent calls. The features provided include a power dialer, smart switch, global connection, small call forward, easy call transfer, call queuing, call recording, call analysts, voice mail and many more. 

2.     Nextiva: The virtual number service provided by Nextiva can be easily managed by using their app on the desktop, laptop, mobile phone, tablet, desk phone etc. Business can keep their local number and use it with Nextiva to get HD voice calling over VoIP. The provider offers call forwarding/routing, auto attendant, receptionist, voice mail to email, call queuing, unlimited calls and call analytics. Their virtual phone system app functions both in iPhone (iOS) and Android phones, thus making it flexible to attend business calls on personal mobile devices.

5.  Phone.com: It offers auto-attendants along with their choice of pay-per-minute or unlimited calling plans. It also allows automatic attendance that can also be customized. A business can use the unlimited extensions, faxing and texting services and voicemail to email capabilities. The ability to call screens vital caller information when calls are received from customers to clients. The unlimited extensions offered by Phone.com come with call logs, the ability to route calls, a conference bridge, and individual boxes for voicemail.