8% Lower Customer Churn: A Milestone for African MNO

Client & Objective: 

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform.

The omnichannel customer experience enabled by our platform has significantly enhanced customer engagement across wired and wireless services. It has also allowed for a more personalized and consistent customer experience, leading to improved customer loyalty and retention.