8% Less Customer Churn Observed by African MNO

The client, a significant player in the African 4G LTE market, offers a range of services in both pre-paid and post-paid models. Their goal is to improve customer satisfaction and reduce churn by transitioning to a digital platform that supports converged charging and real-time billing.

Through the deployment of the Csmart platform, we have achieved operational automation to the tune of 60%. This has significantly improved efficiency and reduced operational costs. It has also allowed for a more streamlined and effective management of services, leading to improved customer satisfaction and increased revenue.