8% Decline in Customer Churn for Nigerian MNO via Covalensedigital
Covalensedigital's deployment of the Csmart Digital Services Enablement Platform addressed concept-to-cash value streams through a single digital experience incorporating self-care, a mobile app, and a chat bot.
The platform's microservices-based Open API layer facilitated the integration of numerous network elements across wired and wireless networks.
Convergence was achieved through the seamless migration from multiple legacy systems.
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